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Product Limited Lifetime Warranty FAQ

Q.

How long is the limited lifetime warranty (LLW) period?

A.

The length of the warranty is the LONGER period of the two:

 

  • 10 years OR
  • 5 years after the last day the TDS1000B/2000B family is manufactured
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Q.

What does "lifetime" mean?

A.

The Limited Lifetime Warranty affords you a minimum of 10 year product warranty. The opportunity for longer than 10 year warranty exists because Tektronix will honor the "lifetime of the product" which is defined as a period ending five (5) years after Tektronix discontinues manufacturing the product (as determined by Tektronix).

For example, if you buy the oscilloscope the first year we manufacture it, and we manufacture the oscilloscope for eight years, then your oscilloscope will be covered under warranty for a total of thirteen years:

faq1-what-does-lifetime-mean

Figure 1: First warranty example

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Figure 2: Second warranty example

If Tektronix manufactures the oscilloscope for eight years, like in the first example, but you buy the oscilloscope the year before the end of manufacture, your warranty is ten years:

faq2

Figure 3: Third warranty example

faq3

 

Q.

Where can I read the full warranty statement for the LLW?

A.

 

  • The full statement is in the User Manual
  • You can also read it online
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Q.

How do I qualify for the LLW?

A.

You must be the original purchaser, and either register the product online within three years of original purchase, or provide the Tektronix service department with proof of original purchase from either Tektronix or an authorized Tektronix distributor (e.g. copy of original product invoice).

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Q.

What if I do not qualify for the LLW?

A.

The instrument is covered under the default three year warranty.

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Q.

Why should I register my product online?

A.

 

  • Because it is easy.
  • Because it simplifies the validation process when receiving service under the LLW.
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Q.

What happens if I am not the original purchaser?

A.

LLW only applies to the original owner, however upon sale, the warranty becomes three years from the date of original purchase from Tektronix or an authorized Tektronix distributor. Please contact the Tektronix service department to see remaining warranty coverage.

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Q.

What is covered by the LLW?

A.

The LLW covers what our other standard warranties cover:

  • Defects in materials and workmanship of the product
  • All parts and labor to repair or replace defective products
  • Return shipment of the product, if it is shipping to the same country that the service center is located.
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Q.

What is NOT covered by the LLW?

A.

 

  • Probes, accessories, batteries, and fuses
  • Defect, failure or damage caused by accident, ordinary wear and tear of mechanical components, use outside of the product's specifications, improper use or improper or inadequate maintenance and care. See the full warranty statement for complete terms.
  • Tektronix does not cover inbound shipping charges.
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Q.

What is ordinary wear and tear of mechanical components?

A.

Wear and tear is damage that occurs during normal operation of the oscilloscope. Ordinary wear and tear is not covered by the LLW.

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Q.

How do I obtain service under the LLW?

A.

You can obtain service by contacting the Tektronix service department. You can call them at 1-800-833-9200 option 2, or contact them online.

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Q.

Who pays for shipping?

A.

The customer pays for inbound shipment of the product to Tektronix. Tektronix will pay for return shipment of product back to the customer, if shipping in the same country in which the authorized Tektronix service center is located. If not shipping in the same country, then the customer pays for shipping both to and from the authorized Tektronix service center.

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Q.

Which specific models are eligible for the LLW?

A.

TDS1001B, TDS1002B, TDS1012B, TDS2002B, TDS2004B, TDS2012B, TDS2014B, TDS2022B, TDS2024B

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Q.

Will you offer the Limited Lifetime Warranty (LLW) on other products?

A.

No. The TDS1000 and TDS2000 series is Tektronix' highest volume and best selling scope family. Knowledge gained from high volume production over 10 years of continuous improvements allows Tektronix to offer a lifetime warranty on the TDS1000B and TDS2000B series of products.

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